2019Terms and Conditions
These Terms and Conditions (terms) form part of the Agreement between Paella amor Pty Ltd trading as Boardwalk Catering ABN 56 166 291 845 (referred to as “Boardwalk Catering” “we” or “us”), and the client engaging Boardwalk Catering (referred to as “the client” or “you”) and collectively “the parties”.
This agreement applies to any and all work performed by Boardwalk Catering.
Boardwalk Catering shall supply services in accordance with the quote with due care and skill. We may provide the services to you using our employees or contractors and they are included in these terms.
Suppliers of third-party services who are not an employee or our direct contractor (Third Party Services) will be the responsibility of the client. We are not responsible for the quality of service provided by suppliers of Third Party Services. The client must make direct arrangements with them.
Our services cover the scope in the quote. If you request additional services, including but not limited to changes in scope or variations, we have discretion whether to perform this work, or be paid for services performed to date.
In consideration of Boardwalk Catering supplying the Services, the Client agrees that it will pay Boardwalk Catering as set out on our menus or quote.
The balance of the full amount payable by the client must be received before the event date.
If the Client delays payment of amounts due and owing to Boardwalk Catering, Boardwalk Catering may, in addition to all other rights it has, defer or cancel performance of future services and charge interest on the overdue amount at the rate of 5% per week or part thereof, calculated from the date of invoice to the actual date of full and final payment.
Final numbers are required 5 business days prior to your function. Additional guests will be accommodated at Boardwalk Catering’s discretion up to twenty-four hours before your function date.
All our prices on our menus are exclusive of GST. For the avoidance of doubt, the client must pay the amount payable plus GST.
Prices are subject to change at any time with 30 day’s written notice. Jobs already booked will not incur new charges.
There is a minimum spend of $900.00 plus GST required for all catered menus. If this minimum spend is not reached the difference between the minimum spend and the actual spend will be charged.
Chefs and waitstaff are charged separately.
For all drop off menus there is a minimum spend of $500.00 plus GST.
A drop off delivery charge will be applied to all drop off orders. This charge is applied on a case by case basis and is determined by location and timing.
Public holidays will incur an additional surcharge of 20% on-top of the entire food spend. Chefs are charged separately on public holidays at a rate of $132.00 per hour, plus GST (minimum 4 hours). This chef charge is also applicable for New Year’s Eve from 5pm.
Please note: Boardwalk Catering is closed Christmas Day and New Year’s Day
3.0. FUNCTIONS, FOOD AND PERSONNEL
Boardwalk Catering requires its clients to confirm their menu and guest numbers, no later than 5 business days prior to any function in writing. The client acknowledges and agrees that the menu may have to be confirmed earlier than 5 business days for any events with over 50 guests.
Changes after confirmation will be subject to the approval of the Head Chef.
If you have booked your function at short notice, please be aware that all of the menu options may not be available to you.
It is the responsibility of the client to ensure there is adequate food for their function, type and number of guests. Boardwalk Catering will offer recommendations to the client but will not take responsibility for food running out prior to the conclusion of the function.
If certain food products are unavailable or if our suppliers are out of stock, Boardwalk Catering may substitute a food item with another food item of similar taste, value and size. Where a food item is substantially different, we will obtain your permission to substitute the food item.
Boardwalk Catering is fully compliant with NSW food health & safety laws. To avoid any potential health risks, Boardwalk Catering will remove any food that is remaining after a function, and no food will be left at the function location or venue.
Personnel and their hours at functions are estimated in accordance with your catering and function requirements. Should our Personnel be required to work beyond the estimated times there will be an additional charge, per additional hour, per staff member or part thereof. Waitstaff and chefs are billed from time of arrival until time of departure.
Additional hours will be invoiced after your function.
If any of our staff are late due to road accidents or other circumstances, which are beyond our control, Boardwalk Catering will make reasonable efforts to inform the client, using the contact details that you have provided. Boardwalk Catering is not responsible for any costs, damage or inconvenience that occurs, directly or indirectly, to the client in these circumstances.
The client is responsible for any damages incurred to any hire and equipment. Any breakages will be charged on an additional invoice at the completion of your event.
5.0 DIETARY REQUIREMENTS
Menus contain allergens and are prepared in kitchens that handle nuts, shellfish, gluten and eggs. Whilst all reasonable efforts are taken to accommodate guest dietary needs, we cannot guarantee that food will be allergy free.
Any dietary requirements are required to be ordered and confirmed prior to the event.
6.0 RUBBISH REMOVAL
Boardwalk Catering will removal all food waste with us when we leave your venue. If you would like us to remove empty bottles and general waste an additional charge of $100.00 plus GST will apply.
7.0 RESPONSIBLE SERVICE OF ALCOHOL
The Responsible service of alcohol will be practiced at all times throughout the event as pertains to the Liquor Act 2007 NSW.
We do require parking for every event for one vehicle (minimum height clearance requirement of 2 meters). If a designated parking or free on street parking is not available, parking will be required to be paid by the client. Parking will be invoiced after your event.
Should you wish to cancel your catering with Boardwalk Catering, you must notify Boardwalk Catering in writing by sending an email to email@example.com
Greater than 30 days prior: no charges will occur.
Less than 30 days prior: Deposit may be forfeit at Boardwalk Catering’s discretion.
Less than 14 days prior: Deposit will be forfeit. Charges may occur for products purchased for the event at Boardwalk Catering’s discretion.
Less than 7 days prior: The full balance of the function will be due and payable.
If there are any concerns during the function, please speak to any of our staff at the function as soon as possible. Our Personnel will seek to resolve your concerns quickly and effectively.
Your feedback is important to us, if you have any feedback or questions about our services, please contact any member of our staff.
Boardwalk Catering may feature media collected from the client’s events on our social media channels and website. This may include posting images, testimonials, videos and audio.